Shipping policy

At DSRV, we craft and deliver luxury hand woven bags with care right to your door.

Shipping Times:

  • Orders are shipped within 1 to 2 business days.

  • Delivery typically takes 5 to 7 days depending on your location.

Free Shipping:

  • Enjoy free shipping on orders over $150.

Where We Ship:

  • Proudly based in Sydney, Australia, we ship nationwide.

Tracking Your Order:

  • Once your order ships, you’ll receive a tracking number via email so you can follow your delivery every step of the way.

  • Tracking updates may take a few days to become active - don’t worry, your estimated delivery timeframe remains accurate.

Shipping Costs:

  • Calculated at checkout and may vary based on location and order size.

Order Changes:

  • Please notify us immediately if you need to make changes.

  • Custom and pre-ordered pieces cannot be exchanged for other designs.

Item Not Received:

  • If your order hasn’t arrived, even with a delivery update from the courier, please first contact your courier.

  • If the issue persists, reach out to us at contact@dsrvstore.com

Incorrect Shipping Address:

  • Double-check your address before completing your order.

  • If you notice an error, contact us immediately. Once processed, address changes may no longer be possible.

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